Effective date: 1 January 2025
R&R VW Specialists ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.
We collect personal information you voluntarily provide when you contact us, book a service, or use our website. This may include your name, email address, phone number, vehicle details, and the content of any messages you send us. We also automatically collect certain technical information when you visit our website, such as your IP address, browser type, and pages visited, through standard web analytics tools.
We use the information we collect to: • Respond to your enquiries and service requests • Schedule and manage vehicle service appointments • Send service reminders and follow-up communications • Improve our website and services • Comply with legal obligations We do not sell, rent, or share your personal information with third parties for marketing purposes.
Our website uses cookies and similar tracking technologies to analyse website traffic and improve your experience. We use Google Analytics to understand how visitors interact with our site. You can disable cookies through your browser settings, though some features of the site may not function correctly as a result.
Your information is stored securely and we take reasonable steps to protect it from unauthorised access, disclosure, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Our website uses third-party services including Google Analytics, Google Maps, and our online booking system. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of these third parties.
Under the Australian Privacy Act 1988, you have the right to access and correct personal information we hold about you. To request access or correction, please contact us at service@randrvwspecialists.com.au. We will respond to your request within a reasonable timeframe.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: Email: service@randrvwspecialists.com.au Phone: 0401 767 523 Address: 2/10 Smallwood St, Underwood QLD 4119